Pre-contract information

Before you place an order we set out the following information. This service is provided from Türkiye and is subject to Turkish consumer legislation, regardless of where you are located.

The provider

Our full trade name, registered address, trade registry and MERSİS numbers, telephone and e-mail are published on the company information page.

The service

Translation of the documents you supply, with the certification level agreed in your quotation: sworn translation, and where required notarial certification. The quotation states the language pair, the volume counted and the number of certified copies.

Apostille and consular legalisation are obtained from the relevant authorities; where we arrange them on your behalf this is shown as a separate item.

Price and payment

The total is itemised in your written quotation: translation, notarial certification, official fees and courier shown separately. Prices shown to consumers include VAT.

Payment terms and timing are stated in the quotation. No work begins before your approval.

Delivery

The delivery date is stated in the quotation. Delivery is by collection in Ankara or by courier; courier time is included in the stated date.

Right of withdrawal

You have a statutory right to withdraw. Because translation is a service, that right ends if you expressly consent to work beginning before the withdrawal period expires and you have been informed that you will lose the right.

The full explanation is on right of withdrawal.

Complaints

You can raise a complaint with us directly. Turkish consumer legislation additionally provides application routes to consumer arbitration committees and courts; we do not restrict that right.