Right of withdrawal
You have a 14-day statutory right to withdraw. Translation is a service, so the right ends only if you expressly consent to work starting early and were told you would lose it. We do not rely on the “custom-made goods” exemption.
Many translation providers state that no withdrawal is possible because the work is prepared individually. That reasoning is wrong, and we do not use it.
⚠ Why the common reasoning is wrong
The exemption usually cited applies to goods prepared to the consumer’s specifications. Translation is not a good; it is a service.
The correct basis for services is different, and it comes with conditions that must actually be satisfied.
The 14-day period
You have fourteen days to withdraw without giving a reason. If we simply wait out that period before starting, your right is unaffected throughout.
How the right can end
For services, the right ends only where both of the following are true:
- You expressly consented to performance beginning before the withdrawal period expired; and
- You were informed, before giving that consent, that you would lose your right of withdrawal by doing so.
If either condition is missing, the right continues — even after the translation has been delivered.
How we take consent
Consent is taken through a separate, unticked checkbox at the point of order, next to a plain statement of what it means. We record the time of consent and the version of the text shown.
We never pre-tick it and never bundle it with other approvals.
If you do not consent
Work begins after the withdrawal period expires. This pushes the delivery date back, and we will tell you the revised date before you decide.
How to withdraw
Notify us in writing within the period. A model withdrawal form is available; you may also use your own wording, provided your intention is clear.
Related pages
The information provided before you order is on pre-contract information, and the terms of the order itself are in the distance service agreement.
Frequently asked questions
Yes, fourteen days. Translation is a service and the services rule applies.
Because it applies to goods, not services. Applying it to translation is a common but incorrect reading.
Only if you expressly consented to early performance and were told beforehand that you would lose the right.
Work starts after the period expires; you receive the revised delivery date before deciding.
In writing within the period, using the model form or your own clear wording.